Meeting your needs
and the needs of your patients
Because we're all in this together!
Scoring helps identify and rank accounts based on what their expected average payment could be. A healthcare-specific algorithm assigns a propensity-to-pay score to accounts based on many behavioral factors. By predicting and understanding the real value of your receivables, segmentation and unique workflows can be assigned to focus efforts for the highest gains.
Letters & Statements
CCi operates its own full service Print & Mail Center, capable of generating 4-color statements, patient letters, final notices, Financial Assistance Policy (FAP) summaries, inserts and more. Contact us to see samples of what we can do for you!
Connecting via open, human conversation is integral to a positive patient experience. The Patient Service Representatives that are part of your CCi Engagement Team ensure that every call with your patients is handled with the empathy, care, and precision that your community expects and needs.
Interactive Voice Response
When your staff is limited or needs to be focused on other things, IVR (Interactive Voice Response) calls give your business office the upper hand. IVR calls provide your patients the opportunity to self-serve, making payments and getting answers without having to wait for the next available representative.
Patients want and need their payment options to be secure and convenient. Our payment processing technologies are included in all our programs, allowing transactions to be completed safely and easily via live phone calls, automated IVR calls, or from their PC and mobile devices.
Experience greater discipline and efficiency with CCi’s Payment Plan Management, available in all of our EBO, Legacy A/R, and Pre-Collect services. On behalf of your hospital, our representatives work with patients to establish payment terms that match your policies. Custom reminders sent by mail, email or text conveniently prompt patients when their next payment is due.
We’re all on the go these days, and it can be almost impossible to catch people at a good time. That problem is solved by automatic messaging via email, SMS text, or voicemail. Whether sending reminders to patients on a pay plan or just checking in with them, auto messaging reaches your patients wherever they are, in a way that works best for them.
CCI’s collection agency can be used as a late-stage effort to motivate dormant or slow paying accounts into action. Our agency is fully licensed, bonded, and compliant with all federal, state and local laws. When used while patients are still in the active A/R, we can collect more dollars at a much lower cost and help eliminate the need for bad debt placement in many cases.
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Ups & Downs
" I brought on CCi back in 1993 and it was one of the best business decisions I ever made. CCi saved MMC a ton of money and helped many patients. CCi helped us reduce our collection expenses and bad debt placements while increasing customer expectations. "
" CCi's integration with Paragon is one of the newest products that DeKalb is utilizing to customize our billing and collection processes, to bring more dollars in earlier for a lower cost, and to give our patients more opportunities to pay prior to bad debt. "
" Our friends at CCi go above and beyond when it comes to customer service and doing what’s right...for our business office and for our patients. You guys, Rock! "
" The call with Patty -- I could go on all day about how excellent her customer service was towards the patient! She was so calm, patient and understanding. I was very impressed with how she handled herself and the patient's questions…please pass big kudos on to her for me! "
" I had the pleasure of speaking with Trivera today regarding a patient’s bill. Trivera was so kind, patient and helpful. Our patient is having a very difficult time with this situation and Trivera really shared her concern. Please let her know that she truly represents a positive company image. "
" We've been very pleased with the historic collection performance of CCi. From collection agency efforts to automated first-party calls, they help us reach patients in a very automated fashion so that we may better utilize our staff. Patients respond to the CCi letters and they also become more proactive in reaching out to us when they have received an automated IVR call. "
" One of the greatest benefits of CCi's integration is that it provides our patient representatives with an interested customer. Given our limited resources, the incoming calls from our customers that received a letter from CCi clearly indicate an interest to pay. It certainly makes our collection process more efficient. "
" CCi has integrated so well within MedSeries4 that it is undetectable to our staff and just a normal part of our daily processes. It makes us happy when we can see efficiency in staff and increases cash - CCi has done this for our facility. "
" As a not-for-profit facility, we are always striving to afford our patients every opportunity to resolve or pay an outstanding balance. This call campaign, alone, has increased our collection efforts 3%-4%, which is a huge accomplishment. Thank you CCi! "