• Revenue Cycle Management

    CCi's UNIQUE integration with your system will transform the future of your self-pay. Learn more about how we can help you improve your BOTTOM LINE and enhance your PATIENT EXPERIENCE.

    EBO  |  Collections  |  Legacy A/R

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  • JOSEPH A. LEVI 58th ANNUAL INSTITUTE

    Thursday, March 9, 2017 through Friday, March 10, 2017

    JOSEPH A. LEVI 58th ANNUAL INSTITUTE Graphic

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  • Customer Success

    "CCi received a call from a St. Barnabas patient who had been struggling to get someone to listen to her side of an issue. Eric from the CCi Contact Center took the original call and was able to help her. ‘Oh how wonderful Eric is,’ she exclaimed. ‘He is so professional and courteous.’ She went on to explain her issue and how if it hadn't been for Eric’s help she would not now have a $0.00 balance!"

    Eric | CCi Contact Center Representative

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  • CVPH increased their Self-Pay Collections by 78%

    As CVPH prepared to convert to Cerner Soarian Financials, it became evident that they would need to find additional resources to help them handle the load. They turned to CCi for help.

    Read the Case Study


  • CCi & CVPH

    Paula McDonald, Manager of Patient Accounts at CVPH, talks about CCi's ongoing commitment its customers' changing needs. 

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The Self-Pay Engine

CCi provides hospitals with comprehensive or specialized solutions, deployed from INSIDE their patient accounting systems. From extended business office (EBO) services to a unique pre-collect strategy including collection agency status, our clients leverage technology, people, and expertise from CCi for a more dynamic revenue cycle. Four proven and distinct strategies of the CCi Self-Pay Engine nurture meaningful and effective engagement while improving cash flow and patient satisfaction.

Self Pay Engine Graphic

Analytics

Precise selection criteria, client-patient data, and a highly predictive score can all be used to focus self-pay investments on the best opportunities. Quantifying account liquidity and consumer eligibility, clients secure industry leading best practices in using predictive analytics for greater returns and improved performance.

Segmentation

Blending analytics with the unique selection controls in CCi's HIS integrations, the engine powers account assignment to segments based on propensity to pay and balance. The stratification is reviewed and evaluated with clients to determine areas of focus and opportunity.

Workflows

All patient communication is aligned with the customer's mission and progressive campaigns are collaboratively designed to maximize the opportunity within each segment. Custom-built, automated workflows address the unique needs of the healthcare provider and patient community while also improving process and operations.

Services

CCi offers a broad scope of interactive and patient-friendly services that improve patient satisfaction and increase revenue performance.

  • ANALYTICS - Propensity to pay scoring and presumptive charity screening
  • SEGMENTATION - Strategies for identifying value and mitigating risk
  • AUTOMATED WORKFLOWS - Communications and resource configuration
  • INBOUND IVR SYSTEMS - Self-service and after hours options for patients
  • OUTBOUND IVR CALLS - Automated patient outreach
  • U.S.-BASED CONTACT CENTER - Professional staff for live calls
  • PAYMENT PLAN MANAGEMENT - Supplemental staff and reminder technology
  • MAIL CENTER - In-house mail operations, a USPS central access point
  • HOSPITAL CORRESPONDENCE - Statements, data-mailers, letters
  • CREDIT CARD PAYMENT PROCESSING - Convenient, secure transactions
  • COLLECTION AGENCY ENGAGEMENT - Escalation for unresponsive balances

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