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The Patient's Journey: Meeting Mrs. Anderson

“…We extend patient care beyond the bedside...” I was considering the meaning of this phrase from our mission statement when the phone rang. It was one of our customer’s patients, “Mrs. Anderson” (not her real name), with some questions about her medical bill....

CCi 11/16/2017 236836
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The Patient's Journey: How to Hear the Patient

This week we sat down with Linda Dugan, Director of Patient Accounting/Registration at Mon Health Medical Center, which serves the Morgantown, WVarea. With over 40 years of experience working in the US healthcare system, her insight into how patient feedback hasevolved was of great interest to us. W...

CCi 10/19/2017 236836
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Empowered by Empathy

EMPOWERED BY EMPATHY Advisor. Financial Counsellor. Educator. Insurance Specialist. Our Patient Service Representatives are many things; however, it is our firm belief that - first and foremost - they are Patient Advocates. Because of this, we make communicating with empathy the TOP priority...

CCi 5/9/2017 236836
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FINAL THOUGHTS on the FINAL RULE

FINAL THOUGHTS on the 1557 FINAL RULE What is it? Section 1557 of the Affordable Care Act (ACA) outlines provisions of the law that prohibit discrimination in healthcare programs and activities that receive Federal funds, or are administered by the Department of Health and Human Services (...

CCi 5/2/2017 236836
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Why CCi?

Why CCi? Last Wednesday we held our annual kickoff meeting. The entire workforce gathered to share in a review of the previous year and launch our initiatives for next. Events like this are not my favorite kind of thing, and I was glad to not have a speaking part this year. Our CEO, Beth Barks...

CCi 2/20/2017 236836

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