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Leadership

CCi has purpose-driven teams led by experienced employee-owners committed to delivering results for our customers. These purpose-driven teams allow us to be nimble in delivering our customer-focused service.


Ms. Elisabeth Barksdale
CEO

Elisabeth Barksdale, the successor of CCi's founder, is the Chief Executive Officer of CCi. Her key accomplishments include the acquisition of CCi to form a 100% Employee-Owned Company, the continued establishment of strategic partnerships to ensure a unique and valuable business model in an otherwise commoditized industry, and the diversification of CCi's services. Other key positions held by Elisabeth at CCI include President, Vice President of Sales and Marketing, Vice President of Client Services, and Vice President of Business Development.

She is an active member of Young President's Organization (YPO) and Forum, Healthcare Financial Management Association (HFMA), and the Association of Credit and Collection Professionals (ACA International). She is an Elder at Highland Presbyterian Church, serves as a weekend Chaplain at St. Andrew’s Sewanee, and is a commissioned member of Salem Presbyterian Dream Team. Elisabeth is a graduate of Salem College, Harvard Business School's Executive Leadership Program, and the Divinity School of Wake Forest University.

Charles Jordan
President

Charles serves as the President of CCi. Previously, he served as the Chief Financial Officer of CCI, with responsibility for financial planning and reporting, investment portfolio and treasury management, human resources and licensing and compliance as a collection agency. Charles serves on the Company's executive management team, Board of Directors and 401(k) and ESOP committees.

Prior to joining CCi in 1998, Charles gained professional experience with a CPA firm, a savings bank and a retail grocery chain. He is a graduate of the University of North Carolina at Chapel Hill and is licensed as a Certified Public Accountant in North Carolina. Charles is a member of national and state CPA associations and the Society for Human Resource Management.

Charles completed the Harvard Business School High Potentials Leadership Program. He has served as a mentor in Senior Academy, a partnership between the local Chamber of Commerce and school system that provides mentoring to at-risk high school seniors, and in the Corporate Volunteers Program, with the objective of improving the reading performance of elementary school students. Charles is a graduate of Leadership Winston-Salem, a program to educate, connect and energize leaders to serve and improve the community.

Deana Mandigo

Deana leads our Sales and Client Services team in selling our service in the marketplace and that we thoroughly support our customers in their use of our service.

John McGarty

John leads our Product Strategy, defining our strategy and ensuring we have a viable solution that delivers deep, meaningful impact to our customers.

Doreen Johnson

Doreen heads up our Contact Center operations, leading our Contact Center team in delivering high performance, exceptional service to the patients of our hospital and physician customers.

John Brown

John is responsible for our Network, Security and Dialer Operations, ensuring that our network meets our needs and is secure, along with ensuring that our dialer works to support our contact campaigns.

Kim Stephenson

Kim ensures that our Collections team performs at a high level in compliance with applicable laws and regulations.

Walter Stone

Walter leads our Development and Analytics team, responsible for developing and implementing our service in an accurate, timely and efficient manner.