Scoring Graphic Letters and Statements Graphic Contact Center Graphic IVR Calls Graphic Payment Technologies Graphic Payment Plans Graphic Auto Messaging Graphic Collection Agency Graphic

System conversions are difficult, time consuming, and very expensive. Even hospitals that are generally opposed to outsourcing often seek the temporary assistance of a partner to manage revenue cycle and accounts receivable operations during a conversion. Maintaining profits and positive patient experiences are crucial during these difficult transitions. Entrusting your Legacy A/R to CCi allows hospital staff to focus exclusively on new system training, configuration, testing, and the myriad of unexpected tasks associated with go-live.

Because CCi is already embedded in your system, project lead times - from kickoff to go-live - can be as quick as 30 days.

For any conversion and Legacy A/R project that we manage, CCi meets with hospital leadership to solidify shared objectives, including:

  1. WHEN DO WE START? When does our project launch? Setting this expectation at the outset allows the customer to immediately shift their focus to preparing for the new system.
  2. HOW DO WE DO IT? How can we leverage our integration, technology and experience to achieve the greatest level of customer satisfaction? We’ll find a way to keep things simple, reliable, accurate & automated.
  3. HOW DO WE KEEP THE PATIENTS HAPPY? We provide a flexible, secondary business office as a seamless extension of your own internal business office. We want patients to have a consistent, high quality, and positive billing experience.
  4. HOW DO WE KEEP THE ACCOUNTANTS HAPPY? What performance expectations can you expect? Before the word “go,” CCi will work with you to calculate an ROI that is meaningful and realistic, giving your Finance group numbers they can count on.

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Scoring

Scoring helps identify and rank accounts based on what their expected average payment could be. A healthcare-specific algorithm assigns a propensity-to-pay score to accounts based on many behavioral factors. By predicting and understanding the real value of your receivables, segmentation and unique workflows can be assigned to focus efforts for the highest gains.

Letters and Statements

CCi operates its own full service Print & Mail Center, capable of generating 4-color statements, patient letters, final notices, Financial Assistance Policy (FAP) summaries, inserts and more. Contact us to see samples of what we can do for you!

Contact Center

Connecting via open, human conversation is integral to a positive patient experience. The Patient Service Representatives that are part of your CCi Engagement Team ensure that every call with your patients is handled with the empathy, care, and precision that your community expects and needs.

IVR Calls

When your staff is limited or needs to be focused on other things, IVR (Interactive Voice Response) calls give your business office the upper hand. IVR calls provide your patients the opportunity to self-serve, making payments and getting answers without having to wait for the next available representative.

Payment Technologies

Patients want and need their payment options to be secure and convenient. Our payment processing technologies are included in all our programs, allowing transactions to be completed safely and easily via live phone calls, automated IVR calls, or from their PC and mobile devices.

Payment Plans

Experience greater discipline and efficiency with CCi’s Payment Plan Management, available in all of our EBO, Legacy A/R, and Pre-Collect services. On behalf of your hospital, our representatives work with patients to establish payment terms that match your policies. Custom reminders sent by mail, email or text conveniently prompt patients when their next payment is due.

Auto Messaging

We’re all on the go these days, and it can be almost impossible to catch people at a good time. That problem is solved by automatic messaging via email, SMS text, or voicemail. Whether sending reminders to patients on a pay plan or just checking in with them, auto messaging reaches your patients wherever they are, in a way that works best for them.

Collection Agency

CCI’s collection agency can be used as a late-stage effort to motivate dormant or slow paying accounts into action. Our agency is fully licensed, bonded, and compliant with all federal, state and local laws. When used while patients are still in the active A/R, we can collect more dollars at a much lower cost and help eliminate the need for bad debt placement in many cases.