Case Studies

Community Hospital Improves Patient Engagement

A Community Hospital | Chicago, IL

A 200-bed, acute care facility, offering a variety of health care programs and services. Serving a Chicago neighborhood within the city for over 120 years, this site is a premier health care provider where the patient comes first.

EBO Improves Patient Satisfaction and Cash

A New England Hospital

The teaching hospital is a 200-bed facility associated with a renowned medical school. It was founded in the late 1800s as the first hospital in it’s community and provides comprehensive inpatient services in all medical specialties.

Segment for Better Self Pay Returns

Tallahassee Memorial Healthcare | Tallahassee, Florida

Tallahassee Memorial HealthCare (TMH) is a private, not-for-profit community healthcare system. TMH serves a 16-county region in North Florida and South Georgia with a 772-bed acute care hospital, a psychiatric hospital, specialty care centers, three residency programs, and 22 affiliated physician practices.

Redesigning The Revenue Cycle

Champlain Valley Physicians Hospital | Plattsburgh, New York

Champlain Valley Physicians Hospital is a 341-bed not-for-profit facility serving the New York North Country. They provide high quality outcomes; exceptional patient, employee and provider experiences; and improve the health and well-being of those they serve. As CVPH prepared to convert to Soarian Financials, it became evident that the patient access staff would require an enhanced skill set to face the challenges ahead.

Standardizing Practices for Epic SBO

Maine Health | Portland, Maine

Maine Medical Center, the organization’s flagship hospital, has utilized CCi services for some time, but many of the smaller hospital facilities and physician operations have not. As they are migrating to the Epic system and consolidating operations into the CBO, the smaller facilities are adopting standardized practices that include CCi.

Augment Self-Pay Staff with IVR Calls

A Midwest Not for Profit Hospital

The Revenue Cycle Director affirms the positive impact, noting the number of incoming phone calls received the day after an outbound IVR call campaign, and the corresponding lift to financial indicators they bring.

Sustaining Independence

Dekalb Health | Auburn, Indiana

Like many organizations that are planning for an era of lower reimbursements and narrowing margins, DeKalb needed to look at ways to improve what they had. With two dedicated resources they could not execute a strong patient outreach effort. Implementation of new IVR services was an easy process for this hospital, requiring only a quick change in configuration of the integrated software.

Bringing Self-Pay Back Inside

Simi Valley Hospital | Simi Valley, California

Knowing that many patients simply need to be presented with more opportunities and options to resolve their accounts, Simi Valley Hospital chose long-time Cerner-Siemens partner, CCi, to implement a collection campaign that included hospital statements followed by automated courtesy calls and collection agency letters—all within the active AR.