Extended Business Office Services
We listened to healthcare providers who wanted a better way to connect with their patient community. More than ever, healthcare providers are faced with daunting obstacles and regulations when it comes to billing for their services. Many cannot afford to hire the additional staff and resources needed to keep up.
CCi is more than just an extension of your office. We know that each one of our customers has a unique mission in their community, and we tailor our services to match your needs at a price that you can afford.
Our extended business office (EBO) service allows you to shift or supplement staff to focus on things that might make a bigger impact on the patient experience, like Patient Access and Financial Counseling. With flexible tools such as live telephone calls, inbound and outbound IVR messaging, today's top automated payment technologies, a team of experienced representatives waiting to assist your patients, and full integration with your system, you can rely on CCi to partner with you in your hospital's mission.
Contact us today to start reshaping your hospital's tomorrow!
Scoring helps identify and rank accounts based on what their expected average payment could be. A healthcare-specific algorithm assigns a propensity-to-pay score to accounts based on many behavioral factors. By predicting and understanding the real value of your receivables, segmentation and unique workflows can be assigned to focus efforts for the highest gains.
Letters & Statements
CCi operates its own full service Print & Mail Center, capable of generating 4-color statements, patient letters, final notices, Financial Assistance Policy (FAP) summaries, inserts and more. Contact us to see samples of what we can do for you!
Connecting via open, human conversation is integral to a positive patient experience. The Patient Service Representatives that are part of your CCi Engagement Team ensure that every call with your patients is handled with the empathy, care, and precision that your community expects and needs.
Interactive Voice Response
When your staff is limited or needs to be focused on other things, IVR (Interactive Voice Response) calls give your business office the upper hand. IVR calls provide your patients the opportunity to self-serve, making payments and getting answers without having to wait for the next available representative.
Patients want and need their payment options to be secure and convenient. Our payment processing technologies are included in all our programs, allowing transactions to be completed safely and easily via live phone calls, automated IVR calls, or from their PC and mobile devices.
Experience greater discipline and efficiency with CCi’s Payment Plan Management, available in all of our EBO, Legacy A/R, and Pre-Collect services. On behalf of your hospital, our representatives work with patients to establish payment terms that match your policies. Custom reminders sent by mail, email or text conveniently prompt patients when their next payment is due.
We’re all on the go these days, and it can be almost impossible to catch people at a good time. That problem is solved by automatic messaging via email, SMS text, or voicemail. Whether sending reminders to patients on a pay plan or just checking in with them, auto messaging reaches your patients wherever they are, in a way that works best for them.
CCI’s collection agency can be used as a late-stage effort to motivate dormant or slow paying accounts into action. Our agency is fully licensed, bonded, and compliant with all federal, state and local laws. When used while patients are still in the active A/R, we can collect more dollars at a much lower cost and help eliminate the need for bad debt placement in many cases.